For customer satisfaction, StrongFirst  regards interactions with our customer as the highest priority and performs a variety of technical and proactive quality collaborations such as Qualification Support, Quality Improvement, and Problem and Requirement Management. Having its newest long-term master plan for “Quality Design” in place, StrongFirst will create a symbiotic business environment to ensure the Highest Quality of Customer Service.

VOC Management

StrongFirst  actively listens to customers through various channels and analyzes the obtained data in an effort to provide customers with products and services of the highest quality by driving a sustainable quality innovation movement. The types of VOC management for customers include surveys or interviews for specific customers, Ranking & Rating, and periodic quality review meetings, etc.